Reset a Lost Password Print

Email account passwords are maintained by each company’s email administrator. Users will need to contact their company administrator to reset a password. To reset a password for a mailbox, log into the control panel, and perform the following steps:

1. Mouse over the Go to section drop-down menu and select Rackspace Email.
2. In the Email Accounts section, click the Add / Edit Mailbox link.
3. If you have multiple domains, select the appropriate domain name. Or, to change domains at any time, click the change domain link.
4. Click the mailbox name for which you want to reset the password.
5. In the Password box, enter a new password. The password must be at least 6 characters long, cannot be password, cannot contain a consecutive numeric sequence of 3 or more characters (e.g., 123, 9876), cannot contain the domain name, and cannot contain the user name.
6. In the Confirm box, re-enter the same password you entered in the Password box.
7. Click the Save button.
8. The user can now log into the mailbox using the new password you assigned. For security reasons, the user should change the password. Note: To learn more, please see the help topic, "Change Password."